Privacy Policy
This policy explains how Parola Viva handles personal information provided through our website and by phone. It applies to enquiries, bookings and general correspondence with us.
1. Data Controller
Parola Viva is the data controller responsible for the personal information described in this policy. Any question about how your information is handled can be sent to us using the contact details published on our website.
2. Legal framework
Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018 and any other rule applicable in United Kingdom. Where this policy and the law disagree, the law takes precedence.
3. Data Collected Through The Request Form And By Phone
When you submit the request form on our website, we collect the information provided, typically your name, phone number and any comment about your goals or current level. If you contact us by phone, we may note similar details in order to arrange a call back or booking.
4. Purposes And Legal Basis
We use this information to respond to enquiries, arrange lessons, issue invoices and provide ongoing course communication. Processing is based on taking steps to enter into or perform a course booking with you, and on our legitimate interest in responding efficiently to enquiries.
5. Storage Period
Enquiry and booking details are kept for as long as needed to deliver the course and handle any related invoicing or query, and for a reasonable period afterwards in case of follow-up questions. Records are deleted or anonymised once they are no longer needed for these purposes.
6. Sharing With Staff And Subcontractors
Your information is shared only with the tutors and administrative staff involved in arranging or delivering your course, and, where relevant, with subcontracted tutors bound by confidentiality. We do not sell or pass your details to third parties for marketing purposes.
7. Your Rights And How To Exercise Them
You have the right to ask what personal information we hold about you, to request correction of inaccurate details, and to ask for deletion where we no longer need the information for the purposes described above. To exercise any of these rights, please contact us using the details on our website; we also use basic site analytics cookies as described in our cookie policy.
8. Questions about this policy
Write to [email protected] or call +44 161 381 8278 during Mon-Fri 09:30-18:45, Sat 10:15-15:15. We answer every request within one business day.
- Merchant
- Parola Viva Language Services Ltd.
- Registered address
- 58 Oldham Street, Manchester, M4 1LE, United Kingdom
- [email protected]
- Phone
- +44 161 381 8278
- Working hours
- Mon-Fri 09:30-18:45, Sat 10:15-15:15
- Registration
- Company No. 03283664