Terms & Conditions

1. Parties And Scope

These terms apply to all lessons, courses and related services booked with Parola Viva by an individual client or a business client on behalf of its staff. They cover group courses, private tuition, conversation practice, exam preparation and business Italian, whether delivered in person or online. By confirming a booking, whether by phone, email or the website form, the client accepts these terms in full.

2. Booking And Quotes

A booking is confirmed once we have discussed the client's level and goals and agreed a course type, format and starting date. Quotes provided before this conversation are indicative only; the final price and schedule are confirmed in writing once the details of the course are settled. Group course places are held for a limited period pending payment of any deposit requested.

3. Delivery Of Lessons And Access To Sessions

In-person lessons take place at our teaching room or at an agreed location such as a client's office, and the client is responsible for providing reasonable access and a suitable space to work in. Online lessons require the client to have a stable internet connection and appropriate device; connection issues on the client's side do not entitle them to a refund for that session. Tutors will make reasonable efforts to arrive or connect on time and will notify the client promptly if a delay or change is unavoidable.

4. Prices, Payment And Invoices

Prices are set out in the written quote and cover tuition and any materials described in that quote. Payment is due on completion of each session, session block or term, by cash or by bank transfer against an invoice, and no other payment method is accepted. Business clients invoiced separately are expected to settle within the payment terms stated on the invoice.

5. Cancellation And Rescheduling

Lessons cancelled with at least 24 hours' notice may be rescheduled or refunded according to the cancellation policy published on our website. Lessons cancelled with shorter notice are generally charged in full, except where illness or another genuine emergency applies. We reserve the right to reschedule a session on our side, in which case an alternative time will be offered promptly.

6. Liability, Insurance And Complaints

We take reasonable care in preparing and delivering every lesson, but we do not guarantee a specific grade, certificate result or level of fluency, as outcomes depend partly on the client's own practice. Our liability for any lesson is limited to the fees paid for that lesson or course. Complaints about the quality or content of a course should be raised with us in writing as soon as possible so that we can address them directly.

7. Governing Law

These terms are governed by the law of England and Wales, and any dispute arising from a booking will be subject to the jurisdiction of the courts of England and Wales.

8. Questions about this policy

Write to [email protected] or call +44 161 381 8278 during Mon-Fri 09:30-18:45, Sat 10:15-15:15. We answer every request within one business day.

Merchant

Parola Viva Language Services Ltd.

Registered address

58 Oldham Street, Manchester, M4 1LE, United Kingdom

Email

[email protected]

Phone

+44 161 381 8278

Working hours

Mon-Fri 09:30-18:45, Sat 10:15-15:15

Registration

Company No. 03283664